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Sporthubiu provides professional interior design services. This Return Policy and Refund Policy outlines our policies regarding service cancellations, refunds, and returns of products purchased through our services. Please read this policy carefully before engaging our services.
As interior design services are customized and personalized, our cancellation and refund policies are designed to be fair to both parties while protecting the work and time invested in your project.
Initial consultations may be cancelled or rescheduled with at least 48 hours' notice. If you cancel with less than 48 hours' notice or fail to attend a scheduled consultation, a cancellation fee may apply. Consultation fees are generally non-refundable once the consultation has been completed.
Once a design project has commenced, cancellation policies apply as follows:
We understand that design preferences may change during a project. Minor modifications to the design plan are typically accommodated within the original project scope. Significant changes that require substantial additional work may result in additional fees, which will be discussed and agreed upon before proceeding.
If we assist you in purchasing furniture, accessories, or other products as part of our design services, the following policies apply:
Products purchased through third-party vendors, retailers, or manufacturers are subject to their individual return and exchange policies. We will provide you with information about return policies for products we recommend, but we are not responsible for the return policies of third-party vendors.
Custom-made items, special orders, or personalized products are generally non-refundable and non-returnable unless there is a manufacturing defect or error on our part. Please review all custom orders carefully before finalizing, as changes may not be possible once production has begun.
For standard products that we source on your behalf, return eligibility depends on the vendor's policy. We will assist you with returns when possible, but final approval rests with the vendor. Return shipping costs, if applicable, are typically the responsibility of the client unless the item is defective or incorrect due to our error.
If you are eligible for a refund according to this policy:
If you are not satisfied with our services, we encourage you to contact us directly to discuss your concerns. We are committed to resolving issues fairly and professionally. Most concerns can be addressed through open communication and reasonable accommodations.
If you have a complaint about our services:
We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, supplier failures, or other force majeure events. In such cases, we will work with you to reschedule services or provide appropriate accommodations when possible.
We stand behind the quality of our design work. If there is an error in our design plans, specifications, or recommendations that results from our negligence, we will correct the error at no additional charge. However, we are not responsible for:
Our liability for any claims related to our services is limited to the amount paid for the specific service in question. We are not liable for indirect, incidental, special, or consequential damages arising from the use of our services or recommendations.
We reserve the right to modify this Return Policy and Refund Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after any changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.
If you have questions about this Return Policy and Refund Policy, wish to request a refund, or need to discuss a cancellation, please contact us:
Sporthubiu
37 Station Rd
Edgware HA8 7HX
United Kingdom
Phone: +442035385917
Email: mrscap@sporthubiu.world
We aim to respond to all inquiries within 2-3 business days.
